Privacy Policy

Safeguarding personal privacy and transaction security is a vital concern for Arrow Property Management. We do not use our website to gather personal information other than that which you agree to provide.   We are committed to collecting, storing, using, and disclosing personal information responsibly, and only to the extent necessary for the services we provide, and to comply with privacy legislation. This Privacy Policy describes how we collect, use and disclose personal information in accordance with provincial and federal privacy legislation.

  What is personal Iinformation?

Personal information is information about an identifiable individual and includes information that relates to personal characteristics, but does not include business contact information, such as business title, address or telephone number.

Why is personal information about you collected?

We collect and use personal information to provide the services you have requested. Providing us with your personal information is your choice, but your decision to withhold certain personal information may prevent us from providing you with the services you require.

Collection of personal information

When you apply as a prospective tenant at Arrow Property Management or contact our staff with an inquiry, we may collect some or all of the following personal information about you:

  • Full name
  • Date of birth
  • Address
  • Contact  information (Telephone number and/or email address)
  • Language preference
  • Property  preferences and residential history
  • Employment history
  • Credit card and/or bank information
  • Social insurance number (see below)
  • Employment information
  • Automobile  information
  • References  and contact information

The information above is generally collected from you, but we may also obtain such information from financial institutions, credit agencies and your reference contacts for the purpose of assessing your credit, and for processing your transactions and payments.

Please note, however, that most credit reporting agencies use the social insurance number as a unique identifier to ensure proper identification when conducting credit reviews and preparing credit reports. If you do not provide your social insurance number, our ability to obtain a timely and accurate credit report may be affected, impacting our ability to approve the application in a timely manner.

Use of personal information

Your personal information may be used by us as permitted or required by law, and as reasonably necessary in relation to our transactions and services that we provide to you, including to:

  • Process invoices and      payments by credit card, debit systems or other billing and payment      options; to arrange appropriate leasing arrangements; to provide you with      payment and other reminders and notices in relation to your property or      premises; and
  • Provide      you with updates and information regarding services and opportunities      offered by Equiton, which may be of interest to you (but only your name,      address, telephone number and email address will be used for this      purpose).

Sharing your personal information:
We do not sell your personal information to third parties. We may share some or all your personal information as required or permitted by law, and as reasonably necessary in relation to our transactions and services with you, including to:

  • Third parties,      responsible for providing services, including property maintenance,      invoicing and payment processing;
  • Credit      bureaus and agencies to conduct credit checks;
  • Your      insurance agent or company and insurance adjusters; and
  • Another      company or business, in the event of a proposed transfer or actual      transfer of ownership of all or part of our companies to another company      or business, but for this purpose, we shall not authorize use of your      personal information beyond the scope of any such transaction or this      policy.

How long do we keep your personal information?

We retain your personal information as long as your relationship or transaction otherwise continues with us, and as long as reasonably necessary to address any issues and satisfy any potential legal obligations that we may have.

Safeguards for personal information:
The security of your personal information is vital to us, and we use various technical, contractual, administrative and physical security measures to protect personal information that you provide to us. We instruct our employees to comply with privacy laws and with this privacy policy. We strive to protect the security of personal information that you may provide to us through our web site or via other means, but please note that there is no method of transmitting or storing data that is 100% secure.

Digital privacy


Like many web sites, we use “cookies.” Cookies are small programs that we transfer to your hard drive that may include an anonymous unique identifier, which we may use to provide you with a customized web site experience. If you do not want us to use cookies, you can disable them.  You may visit this and other websites anonymously through the use of utilities provided by other private companies. In addition, we automatically collect other information, such as browser types, operating systems, and the URL addresses of sites clicked to and from this site. We may also collect anonymous aggregate information on what pages you access or visit. The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes are to improve the content of the web site, provide services such as technical support, and to customize the content and/or layout of the web site for each individual visitor. We may also use third -party services, such as Google Analytics.

Commercial electronic messages

It is your choice whether to receive emails or special offers from us or others. Where applicable, we will seek your express consent to send you information, including by way of commercial electronic messages (such as emails). You can unsubscribe at any time by following the instructions in the commercial electronic message. If you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.

For more information, to make inquiries or to file a complaint, please contact us.

Arrow Property Management
Telephone: 905-875-8614